Frequently Asked Questions
We have the answers to your most common questions!
Products
Below are some common questions about our products
This is usually dependent on the individual, however by consciously stopping, taking a few slow deep breaths, then inhaling/applying our ointment you will feel an immediate calming and re balancing, but generally speaking, for most people, effects can be felt within 5 to 20 minutes of application.
We recommend applying our ointment roughly 20 minutes before bed, to help relax the body and quieten the mind in preparation for a great night’s sleep. If you can create a bedtime routine that includes applying the balm, you will quickly establish a powerful scent association with sleep, which will reinforce the benefits for a longer-term healthy sleeping habit.
Natural fragrances are created using only natural ingredients, such as essential oils and other botanical derivatives. Artificial fragrances can contain a very high percentage of synthetic ingredients, largely derived from petrochemicals, many of which are known to be harmful to human health, such as benzene derivatives, aldehydes and phthalates. Unfortunately, it is impossible to know what you are getting when you use a synthetic fragrance, as the ingredients list does not usually show a breakdown of the fragrance ingredients. (The law protects the intellectual property of fragrance houses, who are not obliged to share details of their formulations).
No
An unopened jar of ointment stored at a moderate temperature should be good for two to three years, depending on the circumstances. If you open it and it smells good, then it’s good. At Releeph we don’t use any synthetic chemical stabilizers. Extremes in temperature (such as freezing, thawing, and humidity) can affect a balm’s shelf life by changing its consistency and aroma.
You can expect your opened jar of ointment to remain good for at least twelve months. Beyond that, the general rule of thumb is if it looks and smells good, then it’s still good! However, keep in mind that as soon as you open the jar the life span countdown begins. Influences such as temperature, humidity and even the cleanliness of fingers removing the balm can affect an open jars life span. Furthermore, essential oils, which give a balm its pleasant aroma, will slowly but surely begin to lose potency from an open jar.
Absolutely! Our products are safe to use on children and babies six months or older. We receive feedback from mums, dads, and grandparents that they love using our sleep ointment on themselves or their little loved ones. Due to our natural and versatile formula this product suits all with appropriate dosages. If a product is new to you or a member of your family, we recommend testing on a small area of skin before full use, and if you have any questions please check with your doctor.
Releeph products are made using the highest of quality natural ingredients and organic oils. You'll find no artificial ingredients, fragrances, dyes or synthetic preservatives in any of our products. Our essential oils are perfectly diluted in carrier oils and are safe if used as directed. If you have any specific concerns, we recommend speaking to your doctor but its generally very safe. As always, if a product is new to you and you’re not sure how your skin will react, we recommend testing on a small area of skin before full use.
Our products are so natural that they’re safe to use pretty much anywhere on your body externally. If a product is new to you and you’re not sure how your skin will react, we recommend testing on a small area of skin before full use.
No way !! we are big animal lovers here at Releeph and would never ever test on them. We test all our products on ourselves, family, friends and volunteers, which all in all makes the process of development exciting. If a new product does not pass our high standards, it definitely will not make it into the marketplace.
The most optimal time to apply the sleep ointment is 20 minutes before bed, which allows the aromatherapy benefits of the essential oils to do their job and allows time for the oils to seep into your skin and then bloodstream.
For optimal use, we suggest that you thoroughly massage our sleep ointment into the wrists, temples, lips (to get the best aromatherapy benefits), neck, chest and the soles of your feet. For children massage the sleep ointment on the abdominal section and the soles of their cute little feet.
We have specifically developed this Imask to ensure that it will create the most comfortable and peaceful sleep. The outer of the Imask is made from 100% silk and the inside is filled with cotton to give the most soft and fluffy Imask for a perfect nights sleep.
Aside from the anti-aging benefits of silk around the delicate area of your eyes, using a sleep mask will improve and promote uninterrupted sleep.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Please see Shipping & Returns.
General
Below are some of are common questions about orders
Please see Klarna's FAQ page.