Shipping and Returns
AUSTRALIAN SHIPPING
We offer free standard delivery with tracking on all Australian orders using either Australia Post, FedEx, DHL or StarTrack. Depending on your location, delivery time on standard post items is estimated at 3-8 days (regional addresses may have a longer delivery time than metro).
If you don't want to wait, we offer express shipping for $10 with estimated delivery time of between 1-3 days depending on your location using Australia Post's Express Post service.
INTERNATIONAL SHIPPING
We also offer free standard delivery with tracking to all locations outside of Australia with delivery time estimated at 5-10 working days, depending on your location. If you don't want to wait this long, again we also offer express shipping on all orders to anywhere you require with an estimated delivery time of 3-7 days, if you wish to go with this shipping option.
ORDER TRACKING
Your order will be sent via either Australia Post, FedEx, DHL or StarTrack. When your parcel is dispatched, you will receive an email with a link that allows you to track your order online. Should you have any questions about your order, please contact our dedicated customer team at support@releeph.com and they will do their best to assist.
RETURNS & CANCELLATIONS
Returns
Releeph will offer a full and immediately refund or replacement if the goods that are received are damaged or if the unlikely event that you experience an adverse skin reaction to one of our products. If you do experience an adverse skin reaction please stop use immediately, take a photo of the affected area and flush the area directly with water before reaching out to our dedicated customer care team via our contact us page so that they can advise the next steps and can facilitate a full refund or replacement.
Returns to;
26 Dougharty Road Heidelberg Heights VIC 3081, Australia
Cancellations
If you wish to cancel your order before it has shipped, please contact our customer service team as soon as possible at support@releeph.com
MONEY BACK GUARANTEE
We are so confident that you'll love our products that we offer a 14 day money back guarantee. If you are not completely happy with your received purchase, please make Releeph’s dedicated customer care team aware (via our contact us page) within 14 days of the receipt of your purchase to receive a full refund (less shipping cost paid) upon return of the product.