Shipping & Returns

Shipping

All Releeph silk orders include complimentary standard shipping.

Standard shipping

• Free with every silk order.
• Estimated delivery: 7–11 business days after dispatch.

Express shipping

• Available at checkout for $15 AUD.
• Estimated delivery: 4–7 business days after dispatch.

Delivery timeframes are estimates and may vary depending on your location and courier conditions. You'll receive tracking details once your order has been dispatched.

Returns

As many Releeph silk pieces are made to order, we do not offer change-of-mind refunds.

However, we understand that purchasing silk online can sometimes require a little flexibility. Eligible full-priced pieces may be returned for Releeph store credit, subject to the conditions below.

Store credit returns

To request a store-credit return, please contact us within 7 days of receiving your order.

Approved items must be returned within 14 days of delivery and must be:

• Unworn, unwashed and unaltered
• Free from fragrance, deodorant, makeup, marks, pet hair or damage
• Returned with all original tags attached
• Returned in the original packaging, including any protective sleeve or garment bag

For hygiene and quality-control reasons, we cannot accept garments that have been worn, washed, scented, altered, damaged, or returned without their original tags and packaging.

Store credit

Once your return has been received and approved, a Releeph store-credit code will be issued for the value of the returned item.

Store credit is valid for 12 months from the date of issue and may be used toward a future Releeph purchase. Original shipping fees are not included in store credit.

Return shipping costs for change-of-mind returns are the responsibility of the customer. We recommend using a tracked service, as Releeph cannot accept responsibility for returns lost in transit.

Incorrect, damaged or faulty items

We take great care with every Releeph order. If your item arrives damaged, faulty, or differs from what you ordered, please contact us as soon as possible at hello@releeph.com.au with:

• Your order number
• A clear description of the issue
• Photos or video showing the item and concern

We will review the issue and work with you to provide the appropriate remedy.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the date above.

Contact us

If you have any questions about shipping or returns, please email hello@releeph.com.au.